Returns & Exchanges
At KIWI design, we stand by the quality of our VR accessories and offer a 30-day money-back guarantee to ensure you are fully satisfied with your purchase. If your gear isn't the perfect fit for your setup, we make the return and exchange process simple and transparent.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring all components, manuals, and protective materials are included to maintain eligible condition.
Ship the Product
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.
Receive Refund or Exchange
Once our technicians inspect the returned item, we will process your full refund or ship out your requested exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing