Frequently Asked Questions
Everything you need to know about your KIWI design experience.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How long does shipping take?
Standard shipping usually takes 3-7 business days for domestic orders. International shipping times vary by location but typically arrive within 10-15 business days.
Do your VR accessories come with a warranty?
Yes, all KIWI design products are covered by a 12-month limited warranty that protects against manufacturing defects and hardware failures.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Are your products compatible with all VR headsets?
While many of our accessories are universal, some are specifically engineered for Meta Quest, Valve Index, or HTC Vive. Please check the 'Compatibility' section on the product page before purchasing.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.